Terms & Conditions

Ready Made Items from Studio Amaryllis and Enchanted Amaryllis eShop

All items must be paid for in full before delivery. As per the distance seller€™s regulations, you have the right to cancel your order any time prior to dispatch and up to 7 days after you receive the goods. If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Amaryllis. As the items are to be returned at your own risk and cost, we recommend that you use an insured delivery method such as Royal Mail Special Delivery. The cost of the item will be refunded, less postage charges. Please contact us in the first instance if you are not satisfied with your order. All returns are subject to the following conditions, except where the items are faulty, or if we have incorrectly described on the website.

  • The items must be returned with all packaging, and must be in unused condition.
  • The Amaryllis secure label must still be attached.
  • A copy of the delivery note enclosed with your order must be supplied.

Personal commissions/Made to order wedding items

A non refundable deposit is required to secure your booking. Final payment is required before delivery or 2 weeks before the wedding date (whichever is the sooner).

  • Any items that have been specifically made to your individual requirements or specifications will NOT be refunded.

However for personal wedding commissions, as an act of goodwill; we want every bride to receive exactly what they wanted, we will make any necessary alterations to the bouquet or hair circlet and cover the cost of return postage.

Incorrectly described or faulty items

The descriptions on this website and photographs that we email are provided for your information. We do our best to ensure that photographs and descriptions are accurate and that colour shades are true to the item. In the unlikely event that we have described the items incorrectly or sent faulty goods, please contact us within 7 days of receipt. Items must be returned as stated above. If goods are faulty or incorrectly described, we will refund the full amount, in addition to any postal charges you occur returning to us.

This does not affect your statutory rights.